Refund-related complaints (8.1 per cent) have been the highest in March.

This is how cheap air tickets are cheating passengers

Airlines are earning crores from cancelled trips.

The commanding pilot had said that he had “never seen anything like this”.

Window pane of an Air India fight comes off mid-air: How airlines play with passenger safety

There is a suspicion that the airlines are under-reporting the number of snags.

[Book extract] 'Never ever again did I want to be on a VVIP flight! It was so off-putting.'

[Book extract] Air travel can be unpleasant.