Going by Twitterati's description of Delhi airport right now, it seems like Hunger Games out there to catch flights. People have some choicest of words and phrases to describe the situation at the Indira Gandhi International Airport - all the way from a fish market to a long obstacle race.
So, if you have a flight to board from Delhi airport this holiday season, you need a strategy. We have some tips that will help you have a less bumpy experience:
Jet Airways CEO Sajiv Kapoor rated his experience of using the DigiYatra app from Delhi airport a solid 9/10. He said that while he and his wife experienced a few glitches while uploading their data on the app and generating the QR code, it was worth it as they got the "envious" stares from other passengers at the airport waiting in a queue as they quickly made their way inside.
1. Instructions on how to set-up the Digiyatra app could be a little more clear. Importantly, Digilocker needs to be set up first to make the Digiyatra prices more seamless. ID is stored in Digilocker, and accessed by Digiyatra from there.
— Sanjiv Kapoor (@TheSanjivKapoor) December 11, 2022
#6ETravelAdvisory #DelhiAirportUpdate #goIndiGo @MoCA_GoI @JM_Scindia pic.twitter.com/l9pDfm4Or6
— IndiGo (@IndiGo6E) December 12, 2022
The chaos at Delhi airport has been making headlines for the past few days. The problem is so grave that Union Minister for Civil Aviation Jyotiraditya Scindia had to make a surprise visit to the premises to see, firsthand, what's happening.
What's the government doing? Scindia, after his inspection, said that they are increasing the security check lines to 16 from 13 and are planning to eventually increase it to 20 lines.
Another important decision taken today was regarding the security process. A total of 13 lines are in use presently at Delhi airport which we have increased to 16. We are also trying to add a few more lines taking it close to 20 lines: Civil Aviation Min Jyotiraditya Scindia pic.twitter.com/NDpnFk5HRc
— ANI (@ANI) December 12, 2022
Long queues, crowding, shouting, missed flights, confusion, frustration, anger, screaming, etc; this is what it takes to catch a flight from India's biggest airport, according to people.
Twitter is flooded with stories of people missing their flights despite being several hours early, having to pay enormous amounts to book another flight, the elderly and children having to go through impossible situations, and more.
Delhi Airport PRIVATE SECURITY. See the guy talking to the elderly people? I heard him saying “आप जितना मेरा टाइम लेंगी मैं उससे दुगना आपका टाइम लूँगा”(I will take twice the time you take mine). The old lady was just taking out her boarding card. What a wonderful start to a day! pic.twitter.com/erBTlKBarM
— Col Sanjay Pande (@ColSanjayPande) December 12, 2022
Due to various reasons, Delhi airport seems to be unable to handle the massive footfalls. Everything from the holiday season rush and staff crunch to the slow process has been blamed for the chaos.
December 2022 is also the first year in three years to face the full brunt of holiday-season travellers. Covid played spoilsport in 2020 and 2021, and this year, people seem keen on making up for all that lost travelling.
Delhi's IGI airport handles around 1.9 lakh passengers and 1,200 flights every day.